Frequently Asked Questions

About OLYRA

What is OLYRA?

OLYRA is an everyday lifestyle brand built around comfort, versatility, and effortless style. We create thoughtfully designed essentials, beginning with shoes and expanding into bags, fabrics, and other everyday pieces.

Our goal is simple: to create products that fit naturally into your life and feel as good as they look.

Orders

How can I place an order?

Simply browse our collection, select your preferred style, size, and color, then add the item to your cart. Follow the checkout instructions to complete your purchase.

Once your order has been successfully placed, you will receive an order confirmation by email.

Can I change or cancel my order?

We process orders as quickly as possible. If you need to change or cancel your order, please contact us as soon as possible after placing it.

Once an order has entered processing or has already shipped, we may no longer be able to make changes or cancel it.

Shipping

Where do you ship?

We currently offer shipping to selected destinations. Available shipping options and estimated delivery times will be displayed during checkout.

How long will my order take to arrive?

Delivery times vary depending on your location, shipping method, and order processing time.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

How can I track my order?

When your order has been shipped, we will send you an email containing your tracking information. You can use the tracking number to follow your package's journey.

Shoes & Sizing

How do I choose the right size?

Please refer to our Size Guide before placing your order. We recommend measuring your foot and comparing the measurement with our size chart.

If you're between sizes, please check the individual product's fit recommendations, as sizing may vary slightly between styles.

Are OLYRA shoes comfortable for all-day wear?

Comfort is at the heart of OLYRA.

Our footwear is designed with everyday movement in mind, with features such as lightweight construction, soft cushioning, and thoughtfully designed insoles intended to provide a comfortable experience throughout the day.

Do OLYRA shoes have a relaxed fit?

Many of our styles are designed with a comfortable, more relaxed fit. However, fit can vary by style, so we recommend checking the product description and size guide before ordering.

Returns & Exchanges

What is your return policy?

We want you to feel confident shopping with OLYRA. If you're not completely satisfied with your purchase, please review our Return Policy for information about eligibility, timeframes, and return requirements.

Can I exchange my shoes for a different size?

If your order qualifies for an exchange, you may be able to exchange your shoes for another available size.

Please contact our customer service team before sending your item back so we can guide you through the process.

What condition must my item be in for a return?

Returned items should be unworn, unused, and in the original condition in which you received them, unless otherwise stated in our Return Policy.

Gift Cards

How do OLYRA Gift Cards work?

OLYRA Gift Cards allow someone special to choose their own favorite products from our collection.

Simply select the gift card amount and send it to the recipient. They can then use the gift card toward eligible purchases at OLYRA.

Can I use a Gift Card with other promotions?

Gift Card terms may vary depending on the promotion. Please check the specific terms and conditions of the offer before checkout.

Payments

What payment methods do you accept?

Available payment methods are displayed at checkout and may vary depending on your location.

Is my payment information secure?

We take reasonable measures to protect your personal and payment information. Payment information is processed through secure payment systems, and sensitive payment details are protected during transmission.

Need More Help?

Didn't find the answer you're looking for?

Our customer care team is here to help.

Have a question about your order, sizing, shipping, or returns?

Get in touch with us and we'll be happy to assist.

OLYRA Customer Care

We're here to make your OLYRA experience simple, comfortable, and effortless.